Running a dental practice is about more than great care—it’s also about keeping the business side healthy. Unfortunately, many offices lose revenue every month because of outdated or costly payment systems. At PayLow Pro, we hear from dentists and office managers every day who struggle with the same challenges: high fees, slow payments, and frustrated patients.
Here are some of the most common payment problems dental practices face—and smart ways to fix them.
1. The High Cost of Credit Card Fees
Most dental offices handle large transactions for crowns, implants, or orthodontics. Paying 2–4% in processing fees on a $5,000 procedure can mean hundreds of dollars lost on a single payment. Multiply that across a year, and practices often forfeit tens of thousands of dollars in revenue.
To make matters worse, if your practice uses patient management software (PMS) like Dentrix, you may be locked into their “preferred” processing provider—often with fees much higher than traditional processing. It’s convenient, but it’s also costly.
Solution: PayLow Pro eliminates this problem by offering free integration with many leading PMS platforms, including Dentrix and others. That means you get seamless workflow without being forced into expensive processing contracts. Combined with Dual Pricing, your practice can pay nothing for credit card processing—while still giving patients the choice of paying by card or saving with cash, check, or debit.
2. Unpaid Balances and Delinquencies
Insurance coordination can be messy. Patients often underestimate what their plan covers and are surprised by balances later. Chasing down payments strains staff and slows cash flow.
Solution: With PayLow Pro’s text-to-pay and online payment options, you can collect balances faster. Patients get a link directly to their phone or email—no paper statements, no waiting. Practices that implement text-to-pay see a dramatic drop in overdue accounts.
3. Chargebacks and Disputes
When patients forget about automatic payments or question a large charge, practices are left dealing with disputes and chargeback fees.
Solution: PayLow Pro’s transparent invoicing and digital receipts make it easy to show patients exactly what was billed and why. Dispute rates fall, and when they do occur, practices are protected with clear, trackable records.
4. Limited Payment Options
Today’s patients expect flexibility—Apple Pay, ACH/eCheck, debit, credit, financing, or even installment plans. Practices that only accept cards and checks risk losing patients who want modern options.
Solution: PayLow Pro integrates seamlessly with the payment methods your patients prefer. Whether it’s paying on their phone, setting up recurring billing, or offering financing for big treatments, we help you meet patients where they are.
5. In-Office Bottlenecks
Front-desk staff shouldn’t have to juggle multiple systems just to take a payment. Double-entry leads to errors, longer wait times, and headaches for everyone.
Solution: PayLow Pro connects with leading practice management platforms and provides an intuitive payment dashboard. That means fewer clicks, faster checkouts, and happier staff.
6. Compliance and Security Concerns
Dentists handle sensitive patient data every day. Storing credit card numbers improperly or using outdated terminals can expose practices to PCI or HIPAA risks.
Solution: Every PayLowPro solution is PCI compliant, HIPAA friendly, and designed for secure card storage when recurring billing is needed. We protect your practice so you can focus on patients.
Why More Dental Practices Are Choosing PayLow Pro
The financial health of a practice is just as important as the clinical side. By modernizing payments, dentists reduce costs, improve patient experience, and keep revenue where it belongs—supporting the practice and its growth.
At PayLow Pro, we specialize in helping dental practices:
Eliminate or reduce card processing fees with Dual Pricing
Speed up collections with text-to-pay and online payments
Reduce chargebacks with transparent digital records
Offer more ways to pay with wallets, ACH, and financing options
Protect sensitive data with compliant, secure solutions
👉 Ready to see how much your business can save?
PayLow Pro makes it easy to implement Dual Pricing the right way—keeping you compliant, your customers happy, and your profits intact. Contact us today to get started.
Get the Guide
- The hidden fees your practice incurs for card payments
- The differences between traditional processing, cash discounts, surcharging, and dual pricing
- The legalities for federal government, state legislation and card brand regulations
- The correct setup process and implementation of a legal dual price processing program.
