The Challenge: Keeping Veterinary Visits Accessible for Everyone

Paws 2 Help’s mission is to serve as many animals in their community as possible, while keeping prices accessible to all. However, due to inflation and overhead expenses, they faced the necessity of raising their fees, making their services unaffordable for many clients.

The Trial

In January 2024, Dr. Daniel Hill, attending the Veterinary Meeting & Expo in Orlando, encountered the PayLo Pro exhibit. Captivated by the promise of fee-free processing and the integration benefits with a Patient Management System, he opted to trial the product.

The Solution

Paws 2 Help provides various client payment options, including CareCredit, ScratchPay loans, and GoFundMe. The Dual Pricing pay structure through PayLo Pro allowed them to offer separate prices for card and cash payments, with a slightly higher charge for card transactions. As a result, they successfully offset their escalating transaction costs and managed to save thousands of dollars monthly.

Hands-On Training, Flawless Transactions

PayLo Pro offered complimentary onsite installation of cutting-edge Dual Pricing-enabled PAX terminals at no cost to replace the Clover terminals Paws 2 Help used in the past. They set up a trial run of the new system at their Jupiter office, and it proved to be flawless in handling their high-volume transactions.

Community Savings, Happy Customers

The Results:  Zero Price Increase Two Years in a Row

The Challenge: Overcoming High Fees and Cumbersome Payments Software

Despite their widespread presence and commitment to quality, CWOFS faced a significant operational challenge. The high-traffic practice was paying thousands of dollars in fees monthly. Additionally, providing top-notch service to dental patients includes ensuring their payments can be easily made and billing is clear. CWOFS was using a payments processor that was difficult for staff to use and frustrating for patients as well. Accessing transactions was complicated, and patients were sometimes double charged.

The Solution:  Dual Pricing to Offset Costs

PayLo Pro made the choice to switch payment processors simple, and the transition was quick and painless. PayLo Pro’s system seamlessly integrated with CWOFS’s existing practice management software, Open Dental and DSN, and installation was just a phone call away. Once PayLo Pro’s equipment was installed, the savings were immediately realized. The Dual Pricing pay structure through PayLo Pro allowed CWOFS to offer separate prices for card and cash payments. As a result, CWOFS was able to recover thousands of dollars monthly in fees, freeing up money to buy new computers for the offices.

Flexible, Streamlined Payment Processing

The staff at CWOFS loved the new flexibility and streamlined processes offered by PayLo Pro’s platform. Transactions are straightforward, the web-based payments portal offers a convenient option for the practice’s remote workers to process payments without a physical terminal, and processing fees can be switched on and off to waive fees for patients with special circumstances.

Responsive, Support, Personalized Service

PayLo Pro was available to help every step of the way. From setup to technical support, CWOFS has appreciated the ability to get personalized assistance any time, day or night, when a problem arises. After the switch to PayLo Pro, feedback from patients highlighted a smoother, more transparent payment experience, reinforcing CWOFS’s commitment to top-tier service beyond just medical care.

The Results: 

CWOFS is a busy practice providing top-quality care to patients from all over the region it serves. Between five locations, it averages more than 350 credit card transactions a month. In the first six months after implementation, PayLo Pro’s services saved CWOFS around $46,000. With the savings, the practice was able to purchase new computers and reinvest funds back into its staff, supporting continued excellence in care.

The Challenge

Until recently, the practice operated without a formal patient management system, relying on outdated terminals for processing transactions, which averaged $300,000 per month. The business lacked the means to link payments to patient records, while incurring a substantial 2.7% in interchange fees, totaling an average of $8,000 monthly. Moreover, they faced recurrent challenges with obtaining timely support from their merchant service provider, sometimes enduring lengthy delays for tasks as routine as terminal backups.

 Inefficiencies and high expenses caused by disconnected payment platform and elevated processing fees.

The Trial

In January 2024, Dr. Daniel Hill, attending the Veterinary Meeting & Expo in Orlando, encountered the PayLo Pro exhibit. Captivated by the promise of fee-free processing and the integration benefits with a Patient Management System, he opted to trial the product.

PayLo Pro payment technology + Cornerstone patient management system.

PayLo Pro promptly dispatched a team to the practice the following week, installing their free Dejavoo QD4 terminals and seamlessly integrating the payment platform with their recently acquired Cornerstone PMS.  In addition, the entire staff received comprehensive training mot only on operating technology but also on communicating the concept of dual pricing to clients.

Training

"Training is paramount," emphasizes Derek Lapis, owner of PayLo Pro. "We personally conduct every new installation on-site and complement it with in-person training sessions. Recognizing the busy schedules of practice staff, we occasionally opt for a lunch-and-learn format. Regardless, our priority is ensuring thorough preparation and comprehensive understanding of both the concept and system."

Choice + Transparency + Flexibility

The training emphasizes the importance of effectively communicating dual pricing, underscoring the principles of choice and transparency. By presenting clients with two distinct price options – one inclusive of card fees and one for cash transactions sans fees – and prominently displaying these options at checkout, the practice aimed to empower their clients while streamlining their financial operations. The provision of a fee waiver option catered to clients unwilling to accept added fees, ensuring client satisfaction alongside significant cost savings.

Big Savings

Since transitioning in mid-January, Underhill Animal Hospital has realized approximately $32,000 in savings, with projected savings of roughly $96,000 for the year. Dr. Daniel Hill expressed regret at not making the switch sooner, earmarking the accrued savings for reinvestment into the practice.  Over the next 5 years, the practice is on trend to save almost half a million in fees.